All refund claims shall be addressed to lotuschessacademy@gmail.com with proper evidences for payment and the reason (non receipt of goods, excess amount wrongly paid etc) for the refund claim. The same will be processed by the academy within two weeks and the amount credited back to the claimant, after ascertaining the genuineness of the claim.
Cancellation Policy:
If you want to cancel the order after making the payment, please send a mail to lotuschessacademy@gmail.com with the payment details and the reason for cancellation within 3 days of making the payment. We will make sure that the shipment has not been initiated for your order and then refund your amount in full after deducting the bank transaction charges within two weeks.
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Shipping Policy: (with minimum and maximum delivery Timeline)
The orders will be delivered within two weeks for Chennai city and for others delivery will be within four weeks. Depending on the exact location, the customers will be notified through email about the delivery ETA.
